Yes - all product images are taken to accurately reflect the item you’ll receive. Please note that slight variations may occur due to lighting or screen settings, but what you see is what you’ll get.

Each item is carefully selected based on material, construction, and finish. We work exclusively with suppliers who meet our strict standards for durability, craftsmanship, and attention to detail.

Our average delivery time is 14–21 business days. Here’s how it works:

• Processing: 1–2 business days
  
• Quality control: 1–2 business days
  
• Shipping & transit: 10–14 business days
  

All shipments are fully trackable and insured until delivered.

Yes. Once your order has been inspected and fulfilled, a tracking link will be sent via email so you can follow your package every step of the way.

No worries. If you’re not satisfied with your order, you’re covered by our flexible refund options. As long as your item is unused and in original condition, we’ll make it right — either through a return or our Keep & Care Program.

We offer a generous 90-day return window from the date of purchase. Items must be unused, undamaged, and returned in their original packaging. To begin a return or exchange, contact our support team.

Yes — you can choose from two options:

• Return for a full refund (minus return shipping costs), or
  
• Keep & Care Program: Keep the item and receive a 30% refund without needing to ship anything back. This option supports our sustainability goals by reducing carbon emissions and packaging waste.
  

To request a refund or learn more, reach out to our team.

You can reach us anytime at [store email]. We typically respond within 24 business hours.